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Frequently Asked Questions
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
We take 24 business hours to process your order and then 5-7 days to deliver it to you.
DO YOU SHIP ANYWHERE IN THE WORLD?
Yes, absolutely. We ship worldwide.
WHERE ARE YOU LOCATED?
Our offices are located in Dieppe, France.
HOW DO I TRACK MY ORDER?
You will receive an email once your order has been shipped with your tracking number. It may take 2-3 business days for the tracking information to be updated in the system.
WHAT HAPPENS IF MY PRODUCT IS DEFECTIVE?
We offer a warranty
If your product is faulty, you can send it back to us within 14 days of receipt and we will refund the full price of the item as soon as it reaches us.
However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
IS YOUR SITE SECURE?
This site is 100% secure. In fact, you could even say it is 300% secure.
WHAT ARE THE PAYMENT METHODS?
Currently, you can pay by credit card on our site. We do not accept bank cheques, transfers or payment on receipt.
PARTNERSHIPS AND SPONSORSHIP
For all requests for partnerships, influencers, ambassadors, sponsorship or affiliation, please contact us at email@example.com.
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